Ecommerce & retail support
The movements your parcel carrier cannot make: oversized orders, store replenishment, peak overflow and stock that has to be there before opening.
- SVCECR-14
- TYPICALOversized orders · replenishment · peak
- MODELAd hoc or standing schedule
- PODPer order, referenced to yours
- COVERAGEMainland UK
01
What it is
Every seller eventually meets the order their carrier cannot take: too long, too heavy, too fragile, or promised on a date the network cannot hit. The order is usually the most profitable one of the week — and the moment of failure is public, reviewed and refunded. This service exists so that order ships anyway.
We slot in beside your existing carriers rather than replacing them. Standard parcels keep flowing through the network; the exceptions — oversized items, high-value orders, VIP customers, replacements that must arrive tomorrow to save a review — come to us and travel on a dedicated vehicle with a named driver. Your customer sees a courteous handover, not a flung box on a doormat photo.
On the retail side, the same vehicles run the unglamorous work that keeps shops trading: replenishment from your storage unit to your shops, transfers between branches when one sells out, deliveries timed before opening hours, and click-and-collect stock positioned where the customer will actually collect it.
At peak — Black Friday through Christmas, or your own seasonal spike — we act as overflow: when the day's orders outgrow your van or your carrier collection, the surplus moves with us instead of moving tomorrow.
02
Who it suits
Business use
Online sellers of furniture, homeware, sports and garden equipment — categories where “oversized” is normal. Independent retailers with two or three branches and no fleet. Brands doing store drops to stockists. Warehouse teams that need overflow capacity on the days that matter most.
Private use
This page is business-facing, but the same wheels serve you when you are the customer: if a seller offers no delivery on something you have bought, our marketplace collections service is the private doorway into the same operation.
03
What we need from you
- Despatch point postcode — unit, store room or 3PL
- Typical order profile — sizes, weights, packaging
- The pattern — ad hoc exceptions, weekly replenishment, or peak cover dates
- Delivery expectations — windows, room-of-choice, unpacking
- Your order references — we carry them through to PODs for reconciliation
04
How it works
-
Define the exception
Tell us via the movement brief what your carrier cannot do — the sizes, the dates, the destinations that keep going wrong.
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Agree the trigger
Ad hoc — you email each job. Scheduled — we collect on set days. Peak — we hold capacity for your dates. Most customers blend all three.
-
Orders move
Collections from your despatch area, deliveries to customers or stores under your order references, handled like the profit they represent.
-
Reconcile clean
PODs carry your order numbers; account customers get them summarised on one invoice. Customer-service disputes end with a named signature and a timestamp.
ECR-14 — Specification
- Vehicle class
- SWB van up to Luton — matched to order profile
- Typical timings
- Same-day and next-day models both available — confirmed per arrangement
- Coverage
- Mainland UK deliveries and store network runs
- Included
- Order-referenced PODs · timed store deliveries · peak capacity by arrangement
- Not included
- Warehousing and pick-pack · label-level parcel sortation · international
05
Ecommerce & retail questions
Can you deliver direct to my customers with my branding on the experience?
We deliver as your courier partner — polite, presentable and carrying your order paperwork. We do not badge vehicles per client, but customers experience a named person delivering carefully, which is the branding that gets photographed positively.
How does peak-season cover actually work?
You tell us your dates and expected surplus in advance; we plan capacity against them. On the day, whatever exceeds your normal despatch moves with us. The earlier the warning, the firmer the capacity — November conversations should start in September.
Can you deliver to stores before opening hours?
Early and out-of-hours deliveries are arranged routinely for retail — managers meet the vehicle or provide access instructions, and the shop floor is stocked before the first customer walks in. Confirmed per site when the schedule is set.
Do you integrate with our systems?
We work from whatever your despatch produces — a manifest email, a spreadsheet, order paperwork on the boxes. No integration project is required to start; if volumes grow we agree whatever process keeps your team fastest.
What happens with customer returns?
We collect them — that is a service of its own: returns & reverse logistics. Outbound and return legs can share vehicles where the geography cooperates, which saves you money.