Fleet & operations
The van is the visible part. Underneath it sits a method — how vehicles are assigned, how loads are handled, how drivers behave on your premises and how every delivery becomes a record.
- CLASSESSWB · LWB · Luton-TL
- ASSIGNMENTSized per job at quote
- HANDLINGStrapped · padded · two-touch
- PODName + time, every delivery
- UPDATESAway · en route · arriving
01
Vehicle classes
Courier fleets are usually described in nicknames — small van, LWB, Luton — that mean different things at different companies. So here is ours as a specification rather than a nickname: three working classes, plus arranged capacity for anything beyond them. Send dimensions and weight with your enquiry and the quote names the class assigned — and if your goods are near a limit, we flag it and resolve it before booking rather than at the kerb.
| Class | Typical load space | Typical payload | Suits |
|---|---|---|---|
| VC-1 — SWB VAN | ~1.8 × 1.2 × 1.4m | to ~800kg | Documents, boxes, urgent small consignments |
| VC-2 — LWB / XLWB VAN | ~4.2 × 1.25 × 1.9m | to ~1,000kg | Furniture, part loads, 3–4 pallets |
| VC-3 — LUTON + TAIL LIFT | ~4.0 × 2.0 × 2.2m box | to ~1,000kg | Removals, heavy items, sites with no handling equipment |
| VC-4 — ARRANGED | Per job | Per job | 7.5-tonne and specialist vehicles through vetted partners |
Figures are typical for each class — the exact vehicle and its figures are confirmed on your quote.
02
Driver standards
The driver is the whole company for the ten minutes they are on your premises, and we brief them accordingly. The standards are unglamorous and non-negotiable: arrive inside the window or communicate before it closes; present tidily; follow site rules without being reminded — PPE where required, speed limits on yards, instructions from whoever runs the dock.
On domestic work the standard shifts register but not rigour: boots wiped or covered, furniture carried not dragged, and the kind of courtesy that matters when the “site” is someone's hallway and the freight is their belongings.
Drivers never argue on doorsteps, never improvise with your goods, and never guess when they can ask. Anything ambiguous comes back to the office, and to you, before it becomes a mistake.
03
Load handling
Loads fail in transit for predictable reasons: weight stacked high, nothing strapped, fragile items touching structure, and loads packed so the first pothole rearranges them. Our loading method is the accumulated answer to each: weight low and forward, everything secured to rated points, padding between goods and metal, and fragile items isolated where movement cannot reach them.
Two-touch is the underlying principle across the operation — the fewer times goods are handled, the fewer chances anything has to go wrong. Direct vehicles mean your consignment is touched at collection, at delivery, and at no point in between.
Where a job needs more than hands — pallets, machinery, genuinely heavy pieces — the equipment question is settled in the brief: what exists at each end, what the vehicle brings, and what method bridges any gap. Where neither end has equipment, a VC-3 tail-lift vehicle bridges it — ask for it in the brief.
04
Proof of delivery
Every delivery generates the same minimum record: who received the goods, at what time, at which address, under which MNA reference. Multi-stop work generates it per stop. Where the brief asks for more — condition photographs, serials checked, a specific document signed — the extra capture is part of the driver's job sheet, not a favour to remember.
PODs are reported back to you rather than filed and forgotten: on completion for single jobs, drop-by-drop on routes, and consolidated on invoices for account customers so every line on a bill traces to a signature.
05
Tracking & updates
We run updates on a simple principle: you should never need to ask where your goods are. Every job reports at the moments that matter — collected and away, en route, approaching delivery, delivered — by email, with your reference in the subject line so the thread files itself.
If your operation needs a different rhythm — a call thirty minutes out, a heads-up to the recipient rather than the booker, silence except on exceptions — that preference is part of the brief and we follow it. The measure of good tracking is not the volume of pings; it is that the right person knows the right thing at the right time.
