Working with MNA on account
The practical mechanics of being an account customer: how onboarding runs, how regular collections work, how invoicing lands and who answers when you call.
- FEENone
- MINIMUMNone
- BOOKINGOne-line email against profile
- INVOICEMonthly · 30 days
- CONTACTNamed handler
01
Onboarding
Opening an account is one conversation, not a procurement exercise. You tell us who you are, where your goods usually start and finish, what typically moves and who is allowed to book. We build that into a profile: addresses with their access quirks, site contacts, standing preferences, the references your paperwork needs. From then on, the profile does the remembering.
Credit terms are 30 days as standard, confirmed in your account opening letter along with your pricing. Nothing about your terms is ever implied; it is written down where your finance team can find it.
02
Regular collections
Most accounts settle into a rhythm, and the rhythm is where the value compounds. A standing collection — every day at four, every Friday morning, whenever your despatch emails the manifest — means your goods leave on schedule without anyone at your end arranging transport as a daily chore.
The same drivers serve the same accounts wherever scheduling allows. They learn your goods-in door, your packing style, which of your customers needs a call ahead of arrival — operational knowledge that never appears on an invoice but shows up in how rarely anything goes wrong.
Ad hoc work rides on top: the urgent job, the odd oversized order, the exhibition next month. One email, quoted against your account, run under the same standards.
03
Invoicing & paperwork
Account billing consolidates your jobs into one monthly invoice on 30-day terms, with every line carrying its MNA reference, the route, the date and the POD signatory. Your finance team reconciles a single document; any queried line traces to a named signature at a real address in one lookup.
If your industry needs more on the record — PO numbers on every job, RMA codes on returns, serials verified at collection — those become standing fields in your profile, captured automatically on every movement.
04
Your dedicated contact
Every account has a named handler — the person who reads your bookings, knows your traffic and answers your questions with context instead of a script. When something urgent lands at an awkward hour, you are messaging someone who already knows what “the usual collection” means, which is the difference between a two-minute booking and a twenty-minute explanation.
Escalation is equally direct: a problem on a job goes to the handler, and the handler owns it until it is resolved and written up. You will never be asked to re-explain an issue to a second person who opens by asking for your postcode.
05
Start the conversation
Tell us about your traffic and we will come back with how an account would work for it — or email directly.
Enquiry sent
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